GOOD COMPANIES

In these posts, I would like to have folks say something about their outstanding experiences with a company and how they handled your complaint, whatever the product.

Please mention the company, explain the problem with the product, and what the company did to resolve that was outstanding in all aspects.

Please DO NOT POST any negative comments as we see those all of the time. Part of my thought process is to tell you about my experience with a company and, perhaps, to list some of the good relationships that other players may have with their companies.

I will start this of with the following:

Ultra Products
http://www.ultraproducts.com/

The Ultra X4 1600 watt power supply-defective and would not work. It was defective right out of the bos.

I contacted Ultra via e-mail advising them of the defective power supply, and with my bad hearing, they waived most of their RMA requirements for phone contact and corresponded by e-mail with me. I have to call them only once and our conversation was backed up by e-mail.

Ultra responded by sending me a shipping label (free) by e-mail to mail the power supply, including all acessories, back to them and they sent me a brand new one as a replacement asap.

That is what I do call service. Prompt, fast, and no hassle.

By the way, I purchased the power supply almost a year ago and they did not take that into consideration due to the lenght of their warranty.

I had a run in with the NVidia defect that has and still bricks a lot of laptops:
http://www.nvidiadefect.com/

Bought mine from staples. After phoning and talking to the techies they asked for the report that I got from this website; whos service was outstanding I might add. After I got this and sent it to them staples agreed on the fault (as it was out of warranty proof of defect was up to me). I then promptly took this brick to my local staples store and thought I'd simply be offered a laptop of similar speck. I was wrong. They worked out the difference in price i paid (even tho the new one was originally the same price but reduced lol). They then gave me for £30 - 3 years cover of accidental damage cover and warranty. So my new laptop was now better, cheaper, and awesomely covered and all thanks to this website who got me the defect proof and staples for their awesome customer service and upholding of the laws and following them to the letter.

So moral of the story: if a laptop fails use the site linked above if you have the nvidia defect and secondly... make sure you buy a laptop from staples... they're the BEST!

Hartke Systems:
http://www.samsontech.com/products/brandpage.cfm?brandid=3

I had an LH1000 amplifier head that was acting... strange. All of a sudden it would seem to feed back some strange low-frequency noise out of the blue, then stop transmitting signal to the speaker cab (a Hartke Hydrive 4X10). This started happening only days after buying it and the cabinet, and after testing it on a different cab, I narrowed the problem down to the amp.

Here's the good part... I posted on talkbass.com, a forum for bass players like myself, asking if anyone else had this sort of problem with any amplifier. And you know who responded just six hours later? Larry Hartke, the founder of Hartke, himself! He gave me his personal phone number and basically said, "call me and let's work this out." Now I don't care who you are, that's customer service, right there!
Proof: http://www.talkbass.com/forum/f15/hartke-lh1000-hx410-trouble-642519/

I didn't call him because of personal reasons, so I instead called their customer service line to get the amp repaired. It was past the 30-day period during which I should have sent in the form for an extended warranty, but apparently that was just a formality; the customer service rep gave me the name of an authorized repair center nearby, and I as able to send the LH1000 in to get fixed up while only paying for shipping to the center - they sent it for free back to me.

To put it simply, Hartke's customer service can't be beat in the audio amplification industry, and my story is just one of many positive experiences proving that.